Enchi
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Privacy Policy

Effective Date: January 1, 2026

Enchi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you create an account, complete your travel profile, or otherwise interact with the Service. This may include:

  • Account Information: Name, email address, username, and password.
  • Profile Information: Travel preferences (seating preferences, meal requirements, accessibility needs), contact details, emergency contacts, and communication preferences.
  • Travel Documents: Passport information, visa details, driver's license information, and other travel-related documents you choose to store.
  • Loyalty Programs: Airline, hotel, and car rental loyalty program memberships and numbers.
  • Payment Information: Credit card preferences and billing addresses (for Organizations using paid features).
  • Employment Information: Current employer, department, employee ID, and other work-related details you choose to share.

1.2 Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, browser type, and unique device identifiers.
  • Log Data: IP address, access times, pages viewed, and referring URLs.
  • Usage Information: Features used, actions taken, and time spent on the Service.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and improve the Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain the Service: To operate the Service, process transactions, and provide customer support.
  • Personalize Your Experience: To customize the Service based on your preferences and profile settings.
  • Facilitate Information Sharing: To share your information with Organizations you have authorized, in accordance with your sharing settings.
  • Communicate With You: To send you service-related notices, updates, security alerts, and administrative messages.
  • Improve the Service: To analyze usage patterns, troubleshoot issues, and develop new features.
  • Ensure Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
  • Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

3.1 With Your Consent

We share your information with Organizations only when you explicitly authorize such sharing through your privacy settings. You have granular control over what information is shared and with whom. You may revoke your consent at any time by updating your sharing settings.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analytics, payment processing, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government inquiries. We may also disclose your information to protect the rights, property, or safety of Enchi, our users, or others.

3.4 Business Transfers

If Enchi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Your Privacy Rights and Choices

4.1 Access and Correction

You may access, update, or correct your personal information at any time by logging into your account and editing your profile.

4.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

4.3 Deletion

You may request deletion of your account and personal information. Upon receiving a valid deletion request, we will delete your information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

4.4 Sharing Controls

You have complete control over what information you share with Organizations. You may modify your sharing settings at any time. Note that revoking access does not affect information already shared with an Organization.

4.5 Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as service-related notices.

5. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information. Note: Enchi does not sell your personal information.
  • The right to non-discrimination for exercising your privacy rights.

To exercise your CCPA rights, please contact us using the information provided below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Enchi is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to the United States and other countries, which may have different data protection laws than your country of residence.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and improve the Service. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function properly.
  • Analytics Cookies: Help us understand how users interact with the Service.
  • Preference Cookies: Remember your settings and preferences.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. Your continued use of the Service after the effective date constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through our website or submit a request through our early access form.